QUESTIONS?
all you need to know
QUICK ANSWERS BEFORE YOU BOOK
+ Do I Need a Reservation?
Yes — all tours are reservation-only to ensure availability. Weekends fill up fast, so we recommend booking early.
+ How long does the tour last?
Your experience will take about 1.5 to 2 hours from check-in to the final zipline.
+ What are the age and weight requirements?
- Minimum age: 9 years old
- Minimum weight: 65 lbs
- Maximum weight:
- Men: 250 lbs
- Women: 220 lbs
- These limits are in place for safety and must be followed.
+ Is it safe?
Yes. Your safety is our top priority. Our trained guides provide clear instructions, and all equipment is regularly inspected to ensure a safe and enjoyable experience.
+ What should I wear?
- Closed‑toe/closed‑heel shoes (tennis or hiking shoes recommended)
- No open‑toed/open‑heeled shoes (including Crocs)
- Shorts are fine, but mid‑thigh length or longer is recommended so the harness doesn’t rub.
- Dress for weather — layers in cooler months.
PLANNING YOUR ADVENTURE
+ Where are you located?
- Ranch is accessed down Winn Valley Drive
- Do not pull into private driveways — go straight through the cul‑de‑sac
- Look for the Rancho Madrone sign and continue ~1 mile
- Watch speed — this is a one‑lane ranch road
+ When are you open? Do hours change seasonally?
Yes, hours and availability may vary depending on the season. Check the booking calendar for current tour times.
+ What is the best time of day or year to zipline?
Every season offers a unique experience. Mornings are cooler in summer, while fall and spring offer especially scenic views.
+ How many people are in a tour?
Tour sizes vary, the max we can take at a single tour time is 26 people, we then split this into two smaller tours of 13.
+ How far in advance should I book?
We recommend booking several days in advance. Weekends and holidays often sell out.
+ Can I visit before making a reservation?
+ Can I bring a camera or phone?
Yes! Phones and cameras are allowed but must be secured with a strap or tucked into a pocket while on the zipline. We also sell neck cord phone pouches and optional GoPro rentals for hands-free photos.
EXPERIENCE & WHAT TO EXPECT
+ Do you offer photo packages?
- We don’t offer traditional photo packages.
- We do offer GoPro Hero 8/10 rentals that record your tour on a 64GB SD card.
- Rentals must be reserved ahead of time due to limited availability and paid upfront.
+ Do you sell any drinks or snacks?
We do not sell snacks/drinks, but bottled water is provided.
+ Can I bring my own helmet/gloves/gear?
No, you will need to use the gear we provide to zipline.
+ Can I bring my GoPro?
Yes, you can bring your GoPro with your helmet strap/chest mount or mount it to one of our helmets. You will not be allowed to bring the selfie stick (arm extension) or tripod on the tour.
+ Can I wear a backpack?
- Backpacks are not recommended.
- A small fanny pack is a better option if you need to bring something.
+ What do I need to bring?
- We supply all required gear & bottled water.
- Camera/phone is allowed if secured with a strap or pocket.
- We have phone pouches for sale to prevent drops.
+ Do you have lockers for personal items?
No, but we do have a cabinet behind the desk where we can hold onto personal belongings.
+ Do you sell souvenirs?
Yes. We sell t-shirts, hats, koozies, phone pouches, water bottle holders and stickers. We also have GoPro cameras available for you to rent.
+ What does the tour include?
- Flight school training with safety instruction
- Practice on a mini zipline before the main lines
- 10 separate ziplines included
- Lines range from about 200–900 ft long and 20–100 ft high
- About 3/4 mile of hiking spread throughout the tour
- Entire experience takes 1.5–2 hours to complete
+ Will there be hiking or walking?
- Yes — there’s hiking between lines.
- Terrain is uneven and uphill in places.
- Plan for light to moderate activity.
+ Can I just hike and not zipline?
No, the course is only accessible as part of the guided zipline experience.
+ Can I come watch instead of ziplining?
- No — the hiking portion is part of the guided tour experience.
- Spectators are not permitted on the tour route.
+ Can I just do part of the course or a few ziplines?
No, all guests participate in the full guided tour for safety and scheduling reasons.
+ Do I need to arrive early?
Yes, please arrive at least 15 minutes before your scheduled tour time.
+ What happens when I arrive?
You’ll check in, get fitted with your gear, and then attend flight school training. Here you will receive a brief safety orientation from your tour guides and practice on a small zipline before heading out on your guided adventure.
SAFETY & REQUIREMENTS
+ What happens if it rains?
Weather cancelations are made the day of. In extreme weather, we may cancel for your safety, in these instances we will give the option of a rain check or full refund.
+ What are the age and weight restrictions?
- Minimum: 9 years old, 65 lbs
- Maximum: 250 lbs (men), 220 lbs (women)
+ Why is the women’s weight limit lower than the men’s?
- We use a self‑active braking system, so guests must stop themselves using upper body strength.
- In our experience, this can be unsafe for some women over 220 lbs if they’re not tall.
- Safety is the priority — the limit helps prevent loss of control or injury.
+ Can I zipline if I exceed the weight limit but am tall?
- Men: Maximum is 250 lbs — no exceptions.
- Women: Maximum is 220 lbs — possible exceptions for women 5’8″+ with strength and confidence.
- For safety, guests outside these limits are not able to participate.
+ Can my 8-year-old participate if they meet the weight requirement?
No — all participants must meet the minimum age requirement.
+ Do I need to go on the tour with my child?
No, the child can zipline without you. Though they will need a release form signed by their parent or leg guardian.
+ Can my child ride with me or a guide?
No — each guest rides individually for safety.
+ Can I sign a waiver for someone else’s child?
A parent or legal guardian must complete the waiver.
+ Can younger children stay at the welcome center?
Yes, but they must be supervised by an adult at all times.
+ Can I zipline while pregnant?
For safety reasons, pregnant guests are not allowed to participate.
+ Can elderly guests participate?
Yes, as long as they meet physical and safety requirements.
We have people of all ages come out and enjoy our tour, however, it really depends on the individual’s activity level and health status. Please consider how well they get around. They will need to be able to hike uphill unassisted throughout the tour as well as be able to self-break themselves using their upper body strength. This activity is not recommended for anyone who cannot walk up three flights of stairs unassisted, while still having a good amount of energy to keep going.
+ Can I bring a cane or walking stick?
- No — walking aids are not allowed on tour for safety.
- All participants must be able to hike uphill unassisted.
+ Can I zipline if I have pre-existing health conditions?
If you have any medical concerns, we recommend consulting your doctor before booking.
+ What about back or neck problems?
Guests with back, neck, or joint issues should consult a physician before participating.
We do not recommend participating in our zipline tour if you have had back or neck injuries. Sitting in the harness can put pressure on these parts of the body. We also have rugged hill country terrain that can be uncomfortable for customers with previous injuries.
+ Do I need prior experience?
No experience is necessary. Our guides will walk you through everything step by step.
+ What if I’m afraid of heights?
That’s completely normal! Many first-time guests feel the same way. Our guides are great at helping you feel comfortable and confident.
BOOKINGS, PAYMENTS & POLICIES
+ How do I make a reservation?
Click the orange Book Online button below to check availability and secure your tour. You may also call the office at 512-847-9990 to book over the phone. We will take payment upfront to reserve your tour.
+ Can I pay a deposit to hold my spots?
If you do not want to be held liable for people in your party not showing up, we highly recommend that everyone book their own individual reservations.
+ Are you running any specials?
Current specials can be found on our promos page.
+ Do you offer gift certificates?
Yes, these can be purchased by following this link and selecting Flyer Gift Voucher
After you purchase a gift certificate you will receive an email with a Flyer Voucher Code, this is all that is needed to redeem a gift certificate. Reservations can be made with this code directly on our website or over the phone. Please note that gift certificates will expire one year from the date of purchase.
+ Can I pay with cash?
No, reservations are booked with credit cards.
+ Can I reschedule my tour?
Yes, if you give at least 4 days’ notice then you can reschedule your tour.
You can do this directly from your confirmation email. Under the heading ‘Thank you for booking with us’ it will read ‘View online’. Click this link. Once this is pulled up online, under the date and time you are scheduled for it will read ‘Change booking’. This will only be available with 4 days’ notice. Please note that if you reschedule your tour with less than 1 weeks’ notice, your future tour will not be eligible for a refund. The refund policy will apply based on the timeline of the original reservation.
+ What happens if someone doesn’t show up?
No-shows are non-refundable.
+ Can everyone in my group book separately?
- Yes — if each reservation includes a group name (e.g., “Smith Party”).
- Max of 13 people together per group.
- Up to 24 people per tour time, split into two groups if necessary.
If you want everyone to book separate reservations we recommend adding a group name so we will know who is in your party. This can be added after your full name. For example;
John Smith - Smith Party
Then everyone with the group name Smith Party will be put together.
+ Do you offer refunds for weather?
- If canceled due to unsafe weather, you’ll be offered:
- A full refund
- Or a rain check / gift card for rescheduling
+ What happens if I’m late?
- Tours start promptly.
- If you arrive late and miss your tour, your reservation is non‑refundable.
+ What is your cancellation policy?
Tours can be fully refunded if notice is given one week ahead of time. Reschedules can be accommodated with 3 days notice. Weather-related cancellations are fully refundable or can be rescheduled.
GROUPS & PARTIES
+ Is this a good activity for families?
Absolutely. Ziplining is one of the most fun and memorable outdoor experiences for families visiting the area.
+ Do you offer private tours?
Yes, private tours are available for large groups. Reach out to our team to learn more about pricing and availability.
+ Do you host birthday parties or group events?
Yes! Our tours are perfect for birthdays, family outings, and group adventures.