QUESTIONS?

all you need to know

+ Do I have to make a reservation?

Yes, we are by reservation only. You cannot just show up for a tour.

+ How much does it cost?

The cost is $102 per person plus tax.

+ What does the tour include?

Every tour starts out with flight school training where we go over all of the safety and instruction. We then have everyone practice breaking on a miniature zip line before heading up to the higher/faster lines. We have 10 separate zip lines that are all included in the tour. Our lines range from 200 feet 900 feet long and from 20 feet to 100 feet high. There is about half a mile worth of hiking spread out throughout the tour. The whole tour takes about 1 1/2 to 2 hours to complete.

+ Are you running any specials?

Current specials can be found on our home page.

+ Can I pay with cash?

Our tours are set by reservation only and do require a credit/debit or gift card to book. Upon arrival, if you would like to purchase souvenirs with cash you will need exact change, we will not be able to break any bills and create change.

+ Do you offer gift certificates?

Yes, these can be purchased through our website at https://wimberleyzipline.com/book-a-tour You will select Flyer Gift Voucher

After you purchase a gift certificate you will receive an email with a Flyer Voucher Code, this is all that is needed to redeem a gift certificate. Reservations can be made with this code directly on our website or over the phone. Please note that gift certificates will expire one year from the date of purchase.

+ What is your inclement weather policy?

We do not make weather cancellations until the day of. We are located in the Texas Hill Country where rapid weather changes are the norm. It is not unusual for weather in surrounding areas to be inclement while at the same time being very nice in the Wimberley Valley. If there is light, scattered rain we may be able to continue as scheduled, if there is heavy rain with any lightening we will have to cancel. If we have to cancel we will give you a call on the day of your tour and give you the choice of a full refund or a rain check gift card to reschedule your tour.

+ What is your cancellation policy?

Cancellations must be made one week prior to your tour in order to receive a refund.

+ How many ziplines do you have?

We have a total of 10 ziplines that are all included in the tour.

+ Can I come and only do a couple of ziplines?

No, the only package available is the tour with 10 ziplines.

+ Can I zipline if I have back/neck problems?

Please consult with your doctor to see if this is an appropriate activity for you. We do not recommend participating in our zipline tour if you have had back or neck injuries. Sitting in the harness can put pressure on these parts of the body. We also have rugged hill country terrain that can be uncomfortable for customers with previous injuries.

+ How much hiking is involved and how strenuous is it?

Throughout the tour there is about half a mile worth of hiking. The hike is uphill on uneven terrain and spread out in between the ziplines. We compare the hike to walking up three flights of stairs unassisted and you will have to do this three separate times.

+ I don’t want to zipline, can I still do the hike?

No, unfortunately it is not possible to take the hike without ziplining.

+ My friends are coming to zipline but I don’t want to, can I go and watch them?

No, we are not able to accommodate observers on the tour. We have an outdoor facility with a shaded area and chairs if if you would like to wait for your party.

+ How long does the tour last?

The tour will last about 1 1/2 to 2 hours depending on group size.

+ Do I need to arrive early?

Yes, you will need to arrive 15-20 minutes ahead of your scheduled tour time. If you arrive late you will miss your tour. If you miss your tour you deposit will nonrefundable.

+ What do I need to wear?

You will need to wear tennis shoes or hiking boots. Opened toed/opened heeled shoes are not allowed on the course. Pants or shorts will work. If you wear a pair of shorts we recommend wearing a pair that reaches to the mid thigh, any shorter than this and the harness will rub on your legs throughout the tour. This is for your own comfort. Please dress according to the weather. On a cold day please bundle up, if you end up getting too warm we can hold on to extra layers.

+ What do I need to bring?

We will supply you with all of your gear and bottled water. We recommend that you bring a camera or phone to take pictures. We have phone pouches available for $7.00 so you don’t have to worry about dropping your phone.

+ Do you sell any souvenirs?

Yes. We sell t-shirts, hats, koozies, phone pouches, water bottle holders and stickers. We also have GoPro cameras available for you to rent.

+ Do you sell any beverages?

No, we are no longer selling beverages. We will provide bottled water during the tour.

+ Do you offer photo packages?

No. We do, however, have GoPro Hero3 cameras available to rent. This camera will mount on the front of your helmet and video record your whole adventure. You will get a 16GB SD card with the video of your tour. We do have a limited availability so please call our office to reserve one ahead of time if you are interested. The cost is $30.00. This amount is to be paid upfront to reserve.

+ Can I bring my own gear/gloves/helmet?

No, you will need to use the gear we provide to zipline.

+ Can I wear a backpack?

Backpacks are not recommended unless there is a medical need. A small fanny pack is the best option if you have something you need to take with you.

+ Can I bring my camera?

Yes, as long as you have a wrist/shoulder strap or a deep pocket to put it in while you are on the zipline. You will need to use both hands while on the zipline.

+ Can I bring my GoPro?

Yes, you can bring your GoPro with your helmet strap/chest mount or mount it to one of our helmets. You will not be allowed to bring the selfie stick (arm extension) or tripod on the tour.

+ Do you have lockers for our personal items?

No, but we do have a locked cabinet behind the desk where we can hold onto personal belongings.

+ Can I bring a picnic?

No, we will need the space to accommodate the next tour. The town of Wimberley has a beautiful park called the Blue Hole with rock picnic tables.

+ How far in advance do I need to book a reservation?

This depends on availability and can vary week to week. You can check current availability through our book a tour page or by calling our office at 512-847-9990.

+ How many people can be in a tour?

During spring break, summer and weekends we can accommodate up to 25 people at each tour time. We will then split the group into two smaller groups of 12 or 13. On Mondays - Thursdays during the school year we can accommodate up to 12 people at each tour time. Exceptions are made on occasion during the school year to accommodate larger groups. Please contact the office to see if this is a possibility for your group. Otherwise, you can view our full availability on our book a tour page.

+ If I make the reservation for a certain number of people and then end up having less people can the extra deposits count towards my balance?

We can use the extra deposit toward your balance ONLY if you make adjustments at least one week prior. Any cancelations done within one week of your tour will result in the loss of your deposit.

+ Can you accomodate my company for a team building event?

Yes. Our zipline adventure is a great opportunity to help build relationships among your team. We have a patio with tables and chairs that you can use for a meeting before or after your tour. Please make arrangements ahead of time to see if this space is available.

+ When do you close for the season?

We are open year-round. We will close for the following holidays; Easter Sunday, Thanksgiving Eve, Thanksgiving Day, Christmas Eve and Christmas Day and New Years Day.

+ Are your tour times different throughout the seasons?

We offer tours at 9am, 11am, 1pm and 3pm throughout the year, with an extra 5pm tour during summer. The 5pm tour time only becomes available once all other tour times are full.

+ Can my son/daughter that is too young to zipline stay at the welcome center? 

Yes as long as they are accompanied by an adult. Children can not be left unsupervised at anytime.

+ Can I zipline while pregnant?

No. We are not able to accommodate anyone pregnant on the tour.

+ What are the age and weight restrictions?

Our minimum requirement is 9 years old and 65lbs. Our weight max for men is 250lbs and for women it is 220lbs with exceptions made for tall women.

+ Can I go ziplining if I weigh more than the weight limit, I am really tall? 

Men (weight limit of 250lbs) = No. Our maximum weight limit is 250lbs, no exceptions. Women (weight limit of 220lbs) = Possibly. We can make exceptions for very tall and strong women on an individual basis. We have a self active braking system which does require a fair amount of upper body strength. Please call our office if you have questions about this.

+ Can my 8 year old zipline if they weigh over 65lbs? 

No, each participant must meet all requirements. Our minimum is 9 years old and 65lbs.

+ Do you have a space where I can serve a birthday cake?

Possibly. We have a patio with tables and chairs, however, this space is only available if we will be on site after your tour. If your are participating in the last tour of the day it will not be available. Please contact the office to see if this is an option for you.

+ Can I sign the consent form for my son/daughter’s friend? 

No, the release form will need to be signed by the minor’s parent/legal guardian. You can find the release form here.

+ Can my daughter/son ride with me or a tour guide on the zipline?

No, we do not offer tandem ziplining.