all you need to know
+ How much does it cost?
+ Do you offer gift certificates?
+ Do I have to make a reservation?
Yes, we are by reservation only. You cannot just show up for a tour.
+ What is your cancellation policy?
Cancellations must be made one week prior to your tour in order to receive a refund.
+ What is your inclement weather policy?
We do not make weather cancelations until the day of. We are located in the Texas Hill Country where rapid weather changes are the norm. It is not unusual for weather in surrounding areas to be inclement while at the same time being very nice in the Wimberley Valley. If we have to cancel we will give you a call on the day of your tour and give you the choice of a full refund or a rain check where you can reschedule of your tour.
+ How many ziplines do you have?
We have a total of 10 ziplines that are all included in the tour.
+ Can I come and only do a couple of ziplines?
No, the course requires you to fly all 10 ziplines. We do not have any smaller packages available.
+ How much hiking is involved and how strenuous is it?
Throughout the tour there is about half a mile worth of hiking. The hiking is spread out in between the ziplines, you will only hike for five minutes at a time. The hike is uphill on uneven terrain, we compare the hike to walking up three flights of stairs unassisted.
+ I don’t want to zipline, can I still do the hike?
No, unfortunately it is not possible to take the hike without ziplining. The hiking is separated in between the ziplines.
+ My friends are coming to zipline but I don’t want to, can I go and watch them?
We can accommodate a couple of observers on each tour. You will not be with them the entire time because you will be separated by ziplines. There will be a small amount of hiking involved. We will station you at a couple of different landing platforms where you can watch them fly in and take pictures. You will be able to see the first 5 ziplines, the last 5 are positioned through the trees which cannot be observed. We will take you back to the welcome center where you will be able to see them fly in on our last line. You will need to wear tennis shoes or hiking boots. Opened toed/opened heeled shoes are not allowed on the course. Observers have to be at least 18 years old or be accompanied by an adult. Observers can not be reserved and are not guaranteed.
+ How long does the tour last?
The tour will last about 1 1/2 to 2 hours depending on group size.
+ Do I need to arrive early?
Yes, you will need to arrive 15-30 minutes ahead of your scheduled tour time. If you arrive late you may miss your tour. At this point your deposit will be nonrefundable.
+ What do I need to wear?
You will need to wear tennis shoes or hiking boots. Opened toes/opened heeled shoes are not allowed on the course. Pants or shorts will work. If you wear a pair of shorts we recommend wearing a pair that reaches to the mid thigh, any shorter then this and the harness will rub on your legs throughout the tour. This is for your own comfort. Please dress according to the weather. On a cold day please bundle up, if you end up getting too warm we can hold on to extra layers.
+ What do I need to bring?
We will supply you with all of your gear and bottled water. Please bring a method of payment to pay your balance. We accept Visa, Master, Discover, cash or check. We also have souvenirs for sale. We recommend that you bring a camera or phone to take pictures. We have phone pouches available for $10.00 so you don’t have to worry about dropping your phone.
+ Do you sell any souvenirs?
Yes. We sell t-shirts, hats, koozies, phone pouches, water bottle holders and stickers. We have GoPro cameras available for you to rent.
+ Do you sell any beverages?
We have a Biergarten (beer garden) where we sell a variety of beer, cider, spritzer, wine and soda. This is ONLY available for large parties who have reserved this space ahead of time. For these parties beverages will be available for purchase after the adventure. Cash only.
+ Do you offer photo packages?
No. We do, however, have GoPro Hero3 cameras available to rent. This camera will mount on the front of your helmet and video record your whole adventure. You will get a 16GB SD card with the video of your tour. We do have a limited availability so please call our office to reserve one ahead of time if you are interested. The cost is $30.00. This amount is to be paid upfront to reserve.
+ Can I bring my own gear/gloves/helmet?
No, you will need to use the gear we provide to zipline.
+ Can I wear a backpack?
No, you can not carry a backpack. We can make exceptions if there is a medical need.
+ Can I bring my camera?
Yes, as long as you have a wrist/shoulder strap or a deep pocket to put it in while you are on the zipline. You will need to use both hands while on the zipline.
+ Can I bring my GoPro?
Yes, you can bring your GoPro with your helmet strap/chest mount or mount it to one of our helmets. You will not be allowed to bring the selfie stick (arm extension) or tripod on the tour.
+ Do you have lockers for our personal items?
We do not have lockers. We do, however, have a locked cabinet set behind the desk. We can hold onto personal items here.
+ Can I bring a picnic?
No, we will need the space to accommodate the next tour. The town of Wimberley has a beautiful park called the Blue Hole with rock picnic tables.
+ How far in advance do I need to book a reservation?
+ If I make the reservation for a certain number of people and then end up having less people can the extra deposits count towards my balance?
We can use the extra deposit toward your balance ONLY if you make adjustments at least one week prior. Any cancelations done within one week of your tour will result in the loss of your deposit.
+ How many people can be in a tour?
At each tour time we can book up to 25 people. We will then split the group into two smaller groups of 12 or 13.
+ Can you accomodate my company for a team building event?
Yes. After you zipline you can use our beergarden for your team building activities. If you would like to purchase beverages you will need to make arrangements ahead of time.
+ When do you close for the season?
We are open year-round. The only days we close are Easter, Thanksgiving Eve, Thanks, Christmas Eve and Christmas Day.
+ Are your tour times different throughout the seasons?
We offer tours at 9am, 11am, 1pm and 3pm throughout the year, with an extra 5pm tour during summer. The 5pm tour time only becomes available once all other tour times are full.
+ Can my son/daughter that is too young to zipline stay at the welcome center?
Only if accompanied by an adult. Children may not be left unsupervised at any time.
+ What are the age and weight restrictions?
Our minimum requirement is 9 years old and 65lbs. Our weight max is 220lbs for women and 250lbs for men.
+ Can my 8 year old zipline if they weigh over 65lbs?
No, each participant must meet all requirements. Our minimum is 9 years old and 65lbs.
+ Can I go ziplining if I weigh more than the weight limit, I am really tall?
Men (weight limit of 250lbs) = No. Our maximum weight limit is 250lbs, no exceptions. Women (weight limit of 220lbs) = Possibly. We can make exceptions for very tall women on an individual basis. We have a self active braking system which does require a fair amount of upper body strength. Please call our office if you have questions about this.
+ Do you have a space where I can serve a birthday cake?
Yes. If you make arrangements ahead of time you can reserve our beergarden. This space is appropriate for all ages as we don't serve beverages unless the space is reserved for that purpose.
+ Can I sign the consent form for my son/daughter’s friend?
+ Can my daughter/son ride with me or a tour guide on the zipline?
No, we do not offer tandem ziplining.